Frequently Asked Questions

I am not sure what to buy – Can you help me choose?

We are happy to answer any questions you have about choosing the right thing for you or the person you are buying for. If you want more information or can’t find what you are looking for just email info@pleasuregardenshop.co.uk and someone will get back to you as soon as possible.

If we don’t stock what you are looking for we will either try to get our hands on it, or point you in the right direction.

I have a disability or health condition – Can you recommend something that will work for me?

Yes – we are able to recommend products based on your needs and can help make suggestions about adapting sex toys to make them easier to use. Please email info@pleasuregardenshop.co.uk and someone will be in touch.

Although we try are best to make sure we have as broad a range of knowledge as possible – we may not be able to answer every question. If we can’t, we won’t pretend we can and will try to help you find someone else to ask. Also, we are not doctors and are unable to provide medical advice or information. If you have any concerns about the impact of using sex toys or having sex on your health please consult your doctor.

Why is what it’s made of so important?

The sex toy industry is pretty unregulated. This means that some products on the market are actually made of unsafe and even toxic materials. For example toys made of jelly, TPR or PVC, because they are porous, are impossible to fully sanitise and will harbour bacteria and fungus.

At The Pleasure Garden we have carefully selected the items we sell to ensure that they are all body safe and phthalate free. All of our insertable toys are made from non-porous materials such as silicone, metal or ABS plastic. We don’t stock anything that we wouldn’t feel 100% safe using ourselves.

How will you ship my purchase?

We ship all our UK deliveries by tracked 48 hour delivery. This means your parcel will arrive within a maximum of 3 working days. When you spend over £50 shipping is free.

Your parcel will arrive in plain packaging so no one but you will know what is inside.

Do you ship internationally?

Yes – we are able to ship to most countries.

Please be aware that in some countries your order will be subject to import duties or taxes. These are added when the parcel reaches its destination and therefore we are unable to calculate the cost in advance. You will be responsible for paying any additional fees.

Some countries place restrictions on the sale and import of sex toys. You are fully responsible for adhering to these laws and regulations and The Pleasure Garden accepts no liability or responsibility if you break them.

Can I return my purchase if I no longer want it?

You can return any purchase within 14 days of when you received it for a refund or exchange. Unless the item is damaged or faulty, to get a refund it must be returned unused and sealed in its original packaging.

You are responsible for paying for postage to return any undamaged items and we recommend using recorded delivery.

Please email info@pleasuregardenshop.co.uk for instructions on how to return your purchase.

My product is defective or has stopped working – Can I get a refund?

All our products are covered by a 3 month warranty. If they stop working or break within 3 months of purchase you can return them for a replacement or refund. We will cover the cost of posting them back to us.

Some products have extended or additional warranty provided by the manufacturer. Warranty information is displayed on each product’s page.

Please email info@pleasuregardenshop.co.uk for instructions on how to return a faulty item.

How should I store my toys?

You should store your toys somewhere dry and away from any extreme temperatures. It is important that you make sure your toys are clean and dry before you put them away. Unless you are using them very regularly it is also best to take the batteries out of battery operated toys when you store them.

It is a myth that silicone toys will melt if you let them touch. Latex. Jelly, PVC or TPR toys might however as the materials they are made with break down. Silicone toys will however pick up fluff, hair and dust, so we recommend storing them in a satin or cotton bag.

Please email info@pleasuregardenshop.co.uk for instructions on how to return your purchase.

How should I clean my toys?

Most toys can be cleaned with a rinse with warm water and hand soap. This will clean it up and is fine if you are keeping your toy to yourself – but is not enough if you want to share with someone else.

Only non-porous toys such as those made of 100% silicone, ABS plastic, metal, glass or wood can be completely sanitised – killing all the bacteria or fungus on them. Porous toys such as those made from TPR can not be sanitised and therefore we do not recommend sharing these toys.

You can sanitise your toys by:

• Submerging them in boiling water for 3-5 minutes (only suitable if any electrical components can be removed)
• Submerging or wiping down your toy with a solution of 90% water 10% bleach. Rinse with plain water to remove any bleach residue.