Postage and Packaging

COVID-19

The Pleasure Garden has been able to remain open and processing orders during the current pandemic. Processing and delivery times have however been effected by the situation. In particular our delivery partners are no longer guaranteeing the 48 hour delivery timeframe. Please allow a little longer for your delivery to arrive.

Brexit

Following Brexit on 1 January 2020 changes have come in to place regarding how taxes and duties are handled for shipments between the UK and EU. We are working to get a clearer understanding of the best way to handle orders from EU customers with the minimum of extra charges.

If you are placing an order from an EU county you may be expected to pay additional VAT on your order at the point of delivery. You will be notified by your shipping provider if this is the case. You should not have to pay ‘Customs Duty’ on your order. If this has been applied you can dispute this charge with your shipping provider.

As a small business it has been very challenging to navigate the confusing and very last minute information provided about the impact Brexit will have on deliveries. We hope that we will be able to provide more concrete information soon and thank you for your patience.

UK Delivery

Our flat delivery rate for UK orders under £50 is £3.48. When you spend over £50 shipping is free.

We ship all our UK orders by tracked 48 hour delivery. This means your parcel will arrive within a maximum of 3 working days.

International Delivery

We are able to ship to most countries and use a flat delivery rate. Delivery within Europe costs £9.35 and to the rest of the world costs £12.50.  We aim for international deliveries to arrive within 3-5 working days, however we are unable to guarantee delivery times.   

Please be aware that in some countries your order will be subject to import duties or taxes. These are added when the parcel reaches its destination and therefore we are unable to calculate the cost in advance. You will be responsible for paying any additional fees.  

Some countries place restrictions on the sale and import of sex toys. You are fully responsible for adhering to these laws and regulations and The Pleasure Garden accepts no liability or responsibility if you break them.

Packaging

All our orders are shipped in discreet plain packaging with no branding on the outside. No one will be able to tell what you have ordered or where it is from.  

Processing Times

We will process your order as fast as possible. Orders placed before 3PM GMT Monday-Friday should be processed and shipped the same day. Due to variable volumes we are however unable to guarantee this. Orders placed on Saturdays, Sundays or Bank Holidays will be shipped the next working day.

In order to ensure you receive your items as soon as possible some orders may be split in to multiple packages. We will inform you of this by email if your order is effected.