Privacy Policy

Privacy Statement

Your privacy and security is critical to our business:

  • We will always respect your privacy
  • We will never share your personal details without your consent
  • Our packaging is discrete and without any visible branding
  • On your bank statement your order will appear as PGSHOP
  • We will delete your data on request.

Who we are

We are ‘The Pleasure Garden Limited’ (Companies House registration number: 10971180).

Our website address is: https://pleasuregardenshop.co.uk.

We can be contacted by email at info@pleasuregardenshop.co.uk

What personal data we collect and why we collect it

By using our service we may collect the following personal data:

  • Name
  • Postal and Billing Address
  • Email
  • Phone Number
  • Transaction details (Products ordered)

We collect this data in order to successfully ship your ordered products to you. We may also analyse this data internally to provide insights in to our business.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

If you choose to use our contact form we will collect your name and email address. This information is used for customer service purposes only and will not be used for marketing.

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies – We use Session Cookies to operate our Service.
  • Preference Cookies – We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies – We use Security Cookies for security purposes.
  • Affiliate Cookies – We use Affiliate Cookies to compensate our affiliates for referrals.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to analyse the data on our site. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:http://www.google.com/intl/en/policies/privacy/

Who we share your data with

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services such as processing orders or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our payments are processed by Stripe. This is a third party payment processing company. For more information on the privacy practices of Stripe, please visit the Stripe Privacy Terms web page:  https://stripe.com/gb/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We retain customer purchase information (including failed orders) for 24 months.

What rights you have over your data

If you have placed an order through this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

For ll data related enquiries contact info@pleasuregardenshop.co.uk